We inform authors and readers that, following an agreement with the Karolinum publishing house, from 2024 (Volume 18), the journal Orbis scholae will be published only in electronic form.
Orbis scholae is an academic journal published by Charles University, Prague. It features articles on school education in the wider socio-cultural context. It aims to contribute to our understanding and the development of school education, and to the reflection of teaching practice and educational policy.
ORBIS SCHOLAE, Vol 7 No 1 (2013), 67–77
Spokojenost klientů školy očima vedoucích a pedagogických pracovníků
[Client Satisfaction at School from the View of School Executives and Teachers]
Ilona Kočvarová
DOI: https://doi.org/10.14712/23363177.2015.26
published online: 05. 02. 2018
abstract
Článek se zaměřuje na to, jak vybraní pracovníci škol chápou pojem spokojenost klientů v prostředí školy. Na základě kvalitativní analýzy je vytvořen model spokojenosti klientů ve škole. V textu jsou nastíněny základní charakteristiky spokojenosti klientů škol a také problémy spojené se zjišťováním spokojenosti ve školách. The article is focused on client satisfaction at school from the view of chosen school workers. A model of school satisfaction is created on the base of a qualitative analysis. Basic characteristics of school satisfaction are depicted in the text, as well as problems connected to school satisfaction surveys.
keywords: spokojenost klientů školy; řízení kvality ve škole; kvalita školy client satisfaction; quality management at school; school quality
Spokojenost klientů školy očima vedoucích a pedagogických pracovníků is licensed under a Creative Commons Attribution 4.0 International License.
230 x 157 mm
periodicity: 3 x per year
print price: 150 czk
ISSN: 1802-4637
E-ISSN: 2336-3177
